Always charge the battery before it runs out of power to extend the life of the battery. The battery pack performs better at room temperature and less well below 0°C. For example, below -20°C, the riding range is half or less than normal. When the temperature rises, the riding range is restored. The scooter can only use the original battery and the scooter can only be charged by the original charging adapter included with the scooter. (or a compatible battery model or charging adapter model approved by the manufacturer) Do not leave the battery in an environment where the ambient temperature is above 50°C or below -20°C (e.g., do not leave the scooter or battery pack in a sun-drenched vehicle for an extended period of time) If the scooter is expected to be idle for more than 30 days, keep the battery fully charged and in a dry, cool place. Remember to recharge the battery every 30 days to protect it from potential damage beyond the limited warranty.

Preguntas más frecuentes

Questions related to our Escooters，Ebiks and Policys.

About the Products

Todas nuestras bicicletas eléctricas se envían con los siguientes artículos:

- Tu nueva Superfunebike

- Batería y cargador

- Herramienta multiusos para ayudar con el montaje.

- Instrucción súper divertida

-Garantía súper divertida

Utilice este texto para responder las preguntas de sus clientes con el mayor detalle posible.

Always charge the battery before it runs out of power to extend the life of the battery. The battery pack performs better at room temperature and less well below 0°C. For example, below -20°C, the riding range is half or less than normal. When the temperature rises, the riding range is restored.
The scooter can only use the original battery and the scooter can only be charged by the original charging adapter included with the scooter. (or a compatible battery model or charging adapter model approved by the manufacturer)
Do not leave the battery in an environment where the ambient temperature is above 50°C or below -20°C (e.g., do not leave the scooter or battery pack in a sun-drenched vehicle for an extended period of time)
If the scooter is expected to be idle for more than 30 days, keep the battery fully charged and in a dry, cool place.
Remember to recharge the battery every 30 days to protect it from potential damage beyond the limited warranty.

Utilice este texto para responder las preguntas de sus clientes con el mayor detalle posible.

Policy FAQs

Packages in the warehouse will be shipped within 48 hours.

It normally takes about2-7 days (working days)to deliver after being sent out. More details please visit our shipping policy.

Currently, we free shipping to the lower 48 states in the US.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@superfunebike.com

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